Cleaning questions before you book
These answers help you prepare an enquiry and understand the differences between the services. They do not replace the quote and terms agreed for your booking. Star Domestic Cleaners arranges domestic and specialist cleaning in London and the M25. The useful starting details are your postcode, the work, property size or item list and preferred date. If something important is not covered here, call 020 3404 6962. A clear question about your home is better than choosing a service by a name that does not fit. We will discuss availability and scope before an appointment is confirmed.
Read the service details ↓
How do I know which service to choose?
Use regular cleaning for the ongoing rooms and tasks you want done weekly or fortnightly. A one-off deep clean is for a more thorough visit where the condition and priorities need discussion. End of tenancy cleaning is planned around a property handover. After builders cleaning deals with the particular dust and residue after work has finished. Carpets, rugs, upholstery and ovens have separate requirements. If several apply, list them together in the enquiry but keep each job clear. You can describe the situation in ordinary words; you do not need to choose a technical treatment before the property or item has been assessed.
What information is needed for a quote?
Give the postcode, service, size and condition. For a home, list bedrooms, bathrooms and additional areas. For fabric treatment, identify rooms or items, materials and stains. For windows or gutters, explain height and access. For an oven, name the type and number of cavities. Mention parking, lifts and any fixed deadline. Photographs may help if requested, but they do not always reveal the whole job. Make clear what you know and what needs checking. A useful quote is tied to the work you have described, rather than a headline price for a different property or item.
Are published prices the final total?
Starting prices are guides. Minimum charges, location, condition, size, access and additional tasks can affect the amount. Some services are described by time per cleaner and others by item or property. Ask how the quote is calculated and what is included. Congestion charges may be relevant. If a promotion is mentioned, confirm whether it applies to your service and date. Keep the scope alongside the price so you can understand the total. Adding carpets, an oven or another room later may require a change, rather than simply fit into the original figure.
Who provides products and equipment?
Requirements depend on the service and confirmed arrangement. Ask what you need to have ready and what the cleaner will bring. For a regular visit, a working hoover or other equipment may need to be provided under the agreed terms. Specialist treatments have different requirements. Tell us about delicate materials, manufacturer instructions and product preferences before the appointment. Do not leave unlabelled products or mix chemicals to prepare for the visit. The point is to have a clear arrangement suitable for the tasks and surfaces, rather than assume one set of products works for every home.
Can I be away during the clean?
Discuss access when booking. The cleaner needs an agreed way to enter and leave, along with relevant instructions for alarms, pets and locked rooms. If a concierge, tenant or agent will provide access, confirm that person’s arrangements. Avoid putting sensitive key or alarm information into a public message. Explain which rooms can be entered and what should be left alone. Someone may need to be reachable for questions, especially where the work needs an assessment. The correct arrangement is the one agreed for the service, not an assumption that a key left somewhere outside will always be suitable.
Can I request the same regular cleaner?
Say that you would prefer the same cleaner and ask what can be arranged. It should be confirmed as part of the booking rather than treated as an unconditional guarantee. People and schedules can change. More important than relying on a general promise is keeping the tasks, priorities and entry instructions clear. If a particular arrangement matters to your household, explain it early. Ask how changes are communicated and how to raise a concern. This helps you understand the practical service instead of assuming every regular visit is identical regardless of holidays, availability or other circumstances.
Will every carpet or sofa stain come out?
No complete stain-removal promise is made here. Material, cause, age and previous treatments affect what is possible. Some marks involve fading, bleaching, damage or contamination below the surface. Tell us the history and avoid adding several products while waiting for the appointment. The cleaner needs to assess the condition and discuss suitable treatment. Cleaning is different from repairing a torn seam, replacing filling or restoring worn carpet fibres. A realistic explanation of the limits helps you decide whether to proceed and avoids booking on the strength of an outcome that nobody has checked.
How long will fabric items take to dry?
Drying depends on method, material, thickness, filling, ventilation and room conditions. Ask for guidance for your job and allow time before using the item. Do not schedule treatment immediately before a fixed event without discussing the deadline. Keep pets and children away from the working area and follow aftercare advice about furniture, airflow and coverings. A universal drying time would not be helpful for every rug, carpet and sofa. The practical arrangement should reflect the item in your home and the method actually used, rather than a figure copied from another treatment.
Does a tenancy clean include carpets and ovens?
Check the quote. Hoovering a carpet and specialist extraction are different tasks, and carpets should be listed if treatment is required. Name the appliances and ask what is included, especially for a larger cooker. Check whether any advertised offer applies to your booking and ask for the applicable follow-up terms. Cleaning does not guarantee that a deposit will be returned. Landlords and agents consider the tenancy, inventory and other issues. Keep the cleaning checklist and agreed scope so questions can be discussed against the actual booking rather than an assumed package.
What if I need to change or cancel?
Contact the booking team promptly and check the applicable terms. Ask what notice is needed and whether a change affects payment or cancellation charges. If a move is delayed, builders are still working or access has changed, explain what has happened and ask about the available options. Changes can affect the work, price and schedule. Keep the booking information and any confirmation of amendments. A date requested in an enquiry is not a confirmed slot. Before agreeing, make sure you understand the service, total, appointment and relevant cancellation or follow-up arrangements.
Discuss your booking
Call with your postcode and the job you need done.
Call 020 3404 6962 ↗Prepare an enquiry ↗
Have your postcode, preferred date and the rooms or items ready when you call. Mention access restrictions and any particular areas that need attention.
Discuss your quote ↗020 3404 6962