EXPLAIN THE INCIDENT
A mark has a history worth sharing.
For a spill, tell us what landed on the upholstery, approximately when it happened and which products you used afterwards. Include a close photograph and a wider view showing its position. Avoid repeatedly adding products while waiting for advice; residues and rubbing can complicate an existing problem.
Mention pet incidents and smells separately from visible marks. Explain whether the problem has happened more than once and which parts of the furniture were affected. We can discuss treatment, but complete stain or odour removal cannot be promised where the material or filling has been affected.
Illustrative generated photographs show furniture and cleaning situations, rather than actual staff or local customer jobs.