Possible wool
A soft or springy pile is not proof that it is wool. Share any maker or seller details you actually have and say where identification is uncertain. A confirmed wool blend still needs its dyes, construction and base considered together.


Missing care information does not mean you should guess a treatment. Tell us what is known about the rug and show the construction where accessible. We can discuss the next questions for your Islington enquiry.
A rug may have been given to you, bought second-hand or kept long after its label was lost. Explain what you know about its history and say which material or origin details are uncertain. Give approximate dimensions and show the full item in ordinary light. Close photographs of the weave, edging and an accessible corner can describe construction even when they do not establish its exact material.
Our fitted carpet information concerns installed flooring. A removable rug should have its own enquiry because its base and borders may differ from the carpet below. Do not use the room’s fibre information as a substitute for the rug’s label.
A soft or springy pile is not proof that it is wool. Share any maker or seller details you actually have and say where identification is uncertain. A confirmed wool blend still needs its dyes, construction and base considered together.

Traditional patterns and a soft finish can appear on synthetic rugs too. Describe any stated material rather than judging by shine or feel. The underside and trim may have different restrictions, so even a known synthetic face does not answer every care question.
A thin weave can contain mixed fibres and coloured threads. Do not assume that folding it means it can be machine washed. Mention value or age concerns and ask about suitability for silk or other delicate pieces; no restoration service is implied.

Show the underside only where it can be reached safely. Note a loose coating, stiff patch or separating layer without peeling it apart. If furniture traps the rug or it is too heavy to turn, describe the restriction instead. Cleaning is not a repair for a failing base. A separate underlay and supporting floor should be identified as separate surfaces.
With unknown fibres, an enquiry should not start by insisting on a particular process. Explain the care information available and the present condition, then ask what suitable work can be discussed. Extraction and dry cleaning are carpet and upholstery categories, but neither is confirmed for every loose rug merely by appearing in those categories.
Clarify the place of treatment and practical handling for the actual item. Discuss collection and return if needed, including what is covered by the quotation. There is no reason to assume automatic at-home work, a workshop or a transport timetable before those arrangements are confirmed.

You may know the spill cause better than the fibre. State food, drink or grease where known, its approximate age and which products were tried. Include rubbing, soaking or a change in colour afterwards. Some stains remain after appropriate work; lost dye, burns and worn fibres are not soil that cleaning can replace.
For pet incidents, explain repetition and whether hidden layers may be involved. A smell can come from backing, underlay or another affected surface. Separate fabric seating can be discussed through the upholstery service, with its own material and condition information.
Point out faded areas, bleeding and pale patches caused by earlier care. Show the affected colour alongside the complete pattern. Ask how those changes influence suitability. Avoid applying a wet test at home: one corner may not represent every thread, and the test itself can change the condition. Cleaning should not be expected to restore a missing shade.
A rug may have a bound border, folded seam or tassels. Photograph dirty and weakened sections separately and explain any old repairs. Ask what suitable edge work can be included. Missing thread and loosened binding need a repair discussion rather than a stronger cleaning process. Leave loose fibres untrimmed so the actual condition can be described.
Rug rates vary with type and condition. Provide measurements, clear photographs and the work wanted, and identify uncertainty about materials. Ask for the total, included handling and applicable extra charges before booking. A carpet room amount is not a tariff for an unlabelled rug, and it should not be used to guess a price.
Save photographs, seller information and any earlier care notes. Clear small belongings where reachable and explain furniture access before moving a large rug. For separate household tasks, a one-off home clean is another request rather than an automatic part of the loose-item job.
Call with the postcode, preferred date and entry arrangements. Suitability, availability and handling should be discussed for the actual enquiry. Nearby pages can help with another address, but the neighbourhood name alone cannot identify your rug’s fibres or establish an appointment.
No. A loose rug can have different fibres and construction from the fitted floor beneath it. Describe it separately.
No. Share actual maker or seller information and explain uncertainty instead of selecting a material from feel alone.
Avoid adding a home test. Describe known colour changes and ask about suitability using the information available.
Include the whole rug, weave and edges, plus an accessible underside view. Do not move heavy furniture to obtain them.
Explain what is known about its material and earlier care. Identify missing history honestly and provide current condition photographs.
They are relevant to suitability. Do not assume a process before the actual construction and available care information are considered.
Call about your Islington rug with dimensions, photographs and any care history. Discuss suitable work without guessing the material.
Generated photographs illustrate rug materials and handling. They are not photographs of actual staff or customer projects.