Contact Star Domestic Cleaners
Call 020 3404 6962 to discuss home cleaning or a specialist service in London. If you prefer to prepare an enquiry, start with your postcode, the service, property size or item list and your preferred day. You do not need to know every cleaning term. Explain what needs doing and where the main problems are. The booking team can discuss the appropriate service, information needed for a quote and available appointments. A price or date is confirmed through the booking arrangement, rather than assumed from sending a message.
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What to include in your first enquiry
Give enough information to describe the job without writing a long account of your whole household. For home cleaning, list bedrooms, bathrooms and any additional rooms you want included. Say whether the property is furnished and describe heavy build-up or recent building work. For specialist cleaning, list the items and their materials where known. Include your postcode and a realistic preferred date. If there is a fixed deadline, such as a checkout or moving day, give the time as well. A useful first message makes it easier to discuss the scope rather than spend the first conversation working out which service you meant.
If you need regular visits
Tell us whether you prefer weekly or fortnightly cleaning and which jobs should happen each time. Mention the rooms that matter most and whether you are flexible about the day. A regular visit is usually planned around ongoing tasks rather than a one-off list of specialist treatments. If the first visit needs a deep clean, explain the condition so it can be considered separately. Ask who supplies products and equipment. If you want the same cleaner, say so and ask what can be arranged. Do not treat a preference as confirmed until the booking team has explained the available arrangement.
If you are moving out
Give the checkout date, key-return time and property details. Tell us whether the home will be empty, furnished or partly occupied during the clean. Include carpets, upholstery and appliances that need attention, and mention any landlord or agent checklist. Ask what is included in the quote and which follow-up terms apply. Cleaning is not a promise of a deposit return, so keep the enquiry focused on the cleaning work. Allow a practical gap before inspection rather than assuming everything can be completed within an hour of returning the keys. Timing and scope both matter for a handover.
If you have carpets, sofas or rugs
List the rooms or items individually. For carpet cleaning, include stairs and landings. For a sofa, describe seats, corner sections and cushions. For rugs, give approximate dimensions and any care label or material information. Mention the stains, how they happened and any product already used. Photographs may help if the team asks for them, but an image does not always reveal the fibre or filling. Explain what you know and what is uncertain. This helps arrange the appropriate assessment and avoids a quote based on a standard item that does not match what is in your home.
Access and practical arrangements
Tell us about parking, stairs, lifts, entry instructions and any building rules. Explain if someone else will provide access or if the property will be empty. Keep keys and alarm details within the agreed booking process rather than putting sensitive instructions into a public message. Mention pets, delicate surfaces and rooms that must remain closed. Confirm water, electricity and equipment needs for the service. If work is taking place outside, explain gates and the route around the property. These details are part of planning the appointment, not small extras to be discovered when the cleaner is already at the door.
Asking about price
Ask for a total based on the agreed work. The public price list contains starting rates, but minimum charges, location, condition, access and additional tasks can change the amount. Check whether the service is priced by time, item or property, and whether more than one cleaner is involved. Ask about relevant congestion or other charges. If a promotion is mentioned, confirm whether it applies to your booking. Keep the scope and price together in your notes. A headline figure alone does not tell you which rooms, appliances or specialist treatments have actually been included.
Availability and changes of plan
Give your preferred dates and explain any flexibility. We need to check the available appointments for the service and postcode before confirming a slot. A message asking for tomorrow is not a booking for tomorrow. If the property is not ready, the building work is delayed or the move changes, contact the team promptly. Ask about applicable notice and cancellation terms when booking. Check the notice required and any charges that apply to a change or cancellation. Good communication matters most when several people, such as tenants, agents or trades, are involved in access.
Questions after a visit
Keep the booking information and describe the exact issue if you need to contact the team afterwards. Name the room, appliance or item and say what you expected under the agreed scope. Provide photographs if requested and explain any relevant timing. For a tenancy clean, pass on specific checkout comments rather than only saying an agent was unhappy. For fabric treatment, describe the material and the area of concern. This gives the team something concrete to review. Follow-up arrangements should be checked against the applicable service terms, not a guarantee assumed from another page or an old promotion.
Company and contact details
The current website identifies RGR Pro Cleaning Ltd., company number 15220369, at 68 Abbots Road, Edgware, London HA8 0RE. Use the booking contact to ask about a service rather than assume this address accepts walk-in customers or item drop-offs. The telephone used for this website is 020 3404 6962. Use that number to discuss the job, appointment and any questions about the quote. Keep sensitive access instructions within the agreed booking process.
Discuss your booking
Call with your postcode and the job you need done.
Call 020 3404 6962 ↗Prepare an enquiry ↗
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