Look for evidence already available from safety.
Visible leaves, plant growth or loose material near an outlet can help describe a clearance request. Twigs and fallen moss fragments may also collect in gutters; removing that debris is not treatment of moss on the roof. Explain the last known cleaning date and whether water now escapes in a different place.
Report a loose support, disconnected pipe or apparently cracked part separately. Photographs can support the description, but they do not establish the condition of hidden connections. Do not probe, seal or dismantle anything to prepare the enquiry.