End of tenancy cleaning in London

Use the inventory as a starting point

If you have an inventory, checkout checklist or instructions from the landlord or agent, review them before booking. They can help identify appliances, rooms and fittings that need attention. Mention specific requirements when enquiring rather than waiting until the cleaner arrives. Cleaning cannot reverse normal wear, repair a damaged surface or settle a dispute about the tenancy. A deposit decision depends on more than cleaning and is made by the relevant parties. We do not promise a deposit return. The useful aim is a clear agreement about the cleaning required and enough time to complete it before the handover.

Book after the move, not during it

The most practical time for the clean is usually after personal belongings have been removed and before the final inspection. Packing boxes, furniture removals and tradespeople can make completed rooms dirty again. Give us an accurate moving schedule, including anything that will remain in the property. If you need the clean while some belongings are still there, discuss the limitations first. Confirm that keys, water and electricity will be available throughout the visit. Leave time between the clean and checkout for any questions that need to be raised. Avoid assuming a cleaner can finish instantly just because the agent is arriving later that morning.

Kitchen and appliance details

Kitchens often account for a large part of a tenancy clean. Cupboards, worktops, sinks, cooking areas and floors need to be considered together with the appliances listed in the quote. Say whether cupboards will be empty and whether the fridge and freezer can be prepared in advance. Tell us about heavy grease in the oven or a range cooker rather than assuming all ovens take the same work. Check whether the oven is included in your particular quote. The public website contains offers, but an offer should not be treated as part of the booking until the team confirms its current terms.

Bathrooms and the rest of the property

Describe the bathrooms, shower screens, tiled areas and any significant limescale. Tell us about ensuite rooms and extra toilets that may not be obvious from the bedroom count. In living areas and bedrooms, the agreed scope may include accessible surfaces, cupboards, doors, skirting boards and floors. A furnished property needs a different assessment from an empty one. High fittings, heavy furniture and damaged surfaces should be mentioned. It helps to separate removable dirt from paint damage, worn flooring and broken fittings. This keeps the cleaning discussion realistic and avoids treating maintenance work as something a cleaning visit can solve.

Carpets and upholstery are separate decisions

Carpet cleaning needs to be specified when requesting the quote. Give the number of carpeted rooms, stairs and landings, along with any noticeable stains. If upholstered furniture belongs to the landlord, say which pieces need treatment and check their care labels where available. A room can be hoovered without having extraction cleaning, so make the distinction clear. Ask whether drying time affects the inspection or return of keys. Some stains or damage may remain despite cleaning. Do not leave these details until after the booking is arranged, especially if the property needs to be handed back on a fixed date.

How to understand the price

The current public price list gives a starting rate of £110 for a studio tenancy clean without carpets and £140 with carpets. These are guide prices, not a quote for every studio. Property size, condition, furnishings, location and additional tasks can change the cost. Ask what the quote covers, whether carpets are included and which charges may be extra. Minimum charges and terms apply; congestion charges may also be relevant. Larger properties have different published starting rates. We will discuss your own property rather than asking you to work out the total from a table without knowing the cleaning scope.

Guarantees and follow-up arrangements

Ask for the applicable follow-up or re-clean terms when booking. The current website gives different guarantee information in different places, so this page does not turn that into a fixed promise. Confirm the period, what evidence is needed, which areas are covered and how to report an issue. Keep the original quote and any agreed checklist. If a landlord raises a concern, pass on the specific details promptly rather than saying only that the clean was not accepted. A precise description of the room and issue is easier to review. No cleaning guarantee should be understood as a promise that a deposit will be returned.

Access and the final check

Arrange reliable entry for the team and explain where keys must be returned. Include parking instructions, lift access and any building rules. If someone else is managing the property, provide the agreed contact arrangements. At the end, compare the work with the booked scope, allowing for areas that still need to dry. Raise questions through the booking team and keep any checkout comments relevant to the cleaning. A prepared property, an accurate quote and a sensible timetable make the process easier for everyone. Call 020 3404 6962 with the property details and handover date to discuss an appointment.

Questions about moving out

Do I need to empty the property?

Explain what will remain. Empty rooms and cupboards give better access, but furnished properties can also be discussed. Personal belongings may limit what can be reached, so the arrangement should be agreed before the visit.

Will cleaning guarantee my deposit?

No. Deposit decisions involve the tenancy, inventory, condition and other matters beyond cleaning. We can discuss the cleaning work and its applicable terms, but cannot control a landlord’s or agent’s decision.

Can the clean happen on checkout day?

Give us the inspection time and key deadline. We will discuss availability and whether the schedule leaves enough time. Booking earlier in the handover process may be more practical than leaving no room for delays.